Founder & Director
As a finalist in the Australian Design Award and in various publications my SEO consultancy company has provided competitive prices with measured results. I personally work one on one with my clients to optimise results giving key ingredients to help get your website to the top of Google. My brand experience includes Monash university, Silvertop Taxi, Mercedes Benz and True Value Solar which I was the digital marketing manager. I am accessible, reliable and genuinely care for your business, if your business needs a kickstart with some nice graphic design, web design or SEO, get in touch today.
Creative Content Marketing Ideas to Build Customer Loyalty
Customer engagement is a hot topic in today's digital environment when it comes to recruiting and keeping consumers. The only thing that sets you apart from the competition in today's internet market is your ability to communicate with your clients in meaningful ways. Of course, buyers still want to interact with the businesses from whom they purchase goods, even if they are doing it online.
Customer attrition rates are 63 percent lower for organisations that successfully interact with their target market compared to those who don't.
So, the only issue left is: How can you use content marketing to effectively engage your customers?
Social media, YouTube, your website, and your blog are all places where content marketing can play a significant part in growing client engagement with your business.
Social Media Content Promotion with Blogs and Articles
When it comes to social media content marketing, the first step you should do is to familiarise yourself with current trends and how you can take advantage of them.
When it comes to content marketing on social media, trends are the gears that keep the wheels turning on social media platforms.
Is there a good rationale for focusing on current trends? If you were to target only 0.01 percent of the 3.78 billion individuals who use social media, you'd be able to reach about 376,000 people.
Participating in social media trends where people are most inclined to chat and engage with others, companies or not, is the greatest method to get that 0.01 percent of exposure. If you want to connect with your target audience, here is the best place to start.
Take non-fungible tokens, or NFTs, for instance. It's one of the current trends in 2021, and it's not just on social media that the world is buzzing about, but Google trends show that its popularity is increasing across the whole web as well.
Consider two things before becoming engaged with this particular trend: Is it applicable to your present business and would it be worth your time?
What if your answers to both of these questions are "no"? If so, you may want to look elsewhere for the audience you wish to reach.
Trends may be broken down into two types: specialised trends and hot trends.
Niche trends are more like a collection of people who share a common interest in a single issue. Non-members of the group's subject matter aren't particularly welcomed by this tendency.
On the other side, social media has a wide range of current trends that may impact people's everyday life, including politics, music, fashion, and more.
The difference between the two is important since you can't participate in every social media fad.
Select the ones that are most relevant to your target audience and in which you have the most interest in participating and gaining attention.
What's the point of talking about NFTs if you're running a pizza joint?
Social media trends are a terrific and mostly free method to target a certain population you want to funnel into your business, so keep that in mind when you use social media. There is just one thing that you need to keep an eye out for when picking which trend to put your money in.
Establish Relationships with Influential People
Influencer marketing is one of the most popular methods for promoting your business and improving client interaction.
You can't browse through Instagram, Twitter, or even Facebook without seeing some form of influencer showing off their latest hotel, shampoo, or garment.
Using this tactic, especially as a new brand hoping to get some traction, is a smart move. Your company has a chance to connect with an audience that already follows influencers' material.
Collaboration on social media material or a few minor nudges on advertisements here and there on their content may be an excellent method to expand your brand's reach and recognition online. It should come as no surprise that nine out of ten firms make use of influencer marketing.
There's no other way to put it.
Let's have a look at an example.
We'll be using this website, which is run by a drug treatment facility eager to help people with drug-related issues.
If you want to get more individuals engaged in your programme, you'll need to think creatively.
Influencers' endorsements of your programme and their glowing remarks about the quality of your facilities and personnel are an excellent method to persuade others to enrol.
In fact, if influencers think they can extract excellent material out of your business or believe that your business is a useful item to market to those in need, you may even ask them to promote your brand for free!
With the aid of influence marketing, you may better connect with their and your own audiences through the content you generate. After all, people are more likely to trust the recommendations of someone they see on a regular basis.
Maximize the frequency of your post
When it comes to building a social media presence, many companies get stuck on the issue of posting regularly. In spite of having everything you need, one thing is keeping you from getting started: the content.
If I want the most interaction, how many times per day should I post?
Take a look at this statistics from SocialBakers on tweet engagement.
Frequency is important, so pay attention to it. In the end, you're just beating about the bush after a certain amount. When it comes to social media, you don't want to share something that might have been utilised the next day and garnered far more attention.
There are a large number of social media sites, each with their own peculiarities and distinctions, so posting your information at the optimal moment will be difficult.
This is especially true if you're active in a variety of different sectors.
If you're in the real estate industry, how often should you post? In the case of a garment company, what's the situation? There are too many variables to take into account.
However, take in mind that these are only preliminary findings. There is no substitute for your own testing and analysis when it comes to determining how often you should post on social media, but these guidelines might help you get started.
When it comes to online promotion, quality content is king.
Even if you upload it at a random time and place, the right material will always be popular and draw the attention you need.
This is the golden rule of content marketing, but if you're just getting started, knowing a few of these insights might be helpful.
Content Marketing on YouTube: 1. Know Your Audience & Target
Because YouTube is a video-sharing network, there will be certain peculiarities in how you approach consumer interaction for Youtube content marketing.
In order to produce high-quality films that encourage client involvement, you may need to invest more time and money. Customer engagement on your Youtube platform is most likely to be improved if you know your audience.
Having an idea of who your target audience is will help you choose the tone and style of your videos. Using this tool will help you figure out the best approach to communicate with your audience so that you can increase your chances of converting them into customers.
Let's imagine your target demographic is made up of of parents and children. Using a gentler tone is usually the best approach to get through them. The way you speak and express yourself in the video should be geared at being helpful and reaching out to others.
You'll be able to connect with a key part of your audience this way. The person you're trying to aid is in severe need of your assistance, and you're providing it. If you can't assist them, how can you possibly convince them that you can?
When you know your audience, you'll be able to better serve them.
Secondly, optimise your videos!
When it comes to finding the greatest films to recommend to their viewers, YouTube, which is a video-sharing site, employs a variety of methods. It is in your best interest to take advantage of this so that the platform can help spread the word about your work.
That's all there is to it. YouTube optimisation is what you'll be doing, and it might be a little tough at times.
In order to get the most out of YouTube video marketing, you'll need a well-structured pipeline in place. To summarise, a video asset management system is a need.
The first step in optimising your platform is to include your target keywords in your title tags.
Optimization of the first image source
Integrate keywords that people are searching for to get the video they want as the initial optimisation. You can find out which keywords are most popular by performing some preliminary research. This helps you to target exactly the correct audience.
The 2nd Optimization
The description works the same way, but this helps the platform a lot more to recognise which films are comparable to yours and the odds of you being suggested in the same categories are a lot higher.
The 3rd Optimization of Image Source
The next step is to make sure your video description is as optimised as possible. A strong description and the use of your keyword will help your viewers and the platform's algorithm understand what your video is about.
As a result of all these adjustments, your video will get more views, and with more views comes a wider audience that will be more likely to comment on your material below.
Produce a Series of Videos
It's easier to create a YouTube series than it is to upload individual videos, and the reason for this is simple: You can give more valuable information to your audience.
In addition, with each new video in your series, you open yourself up to a wider range of tags, descriptions, and categories.
Aside from this, converting an existing series, such as an online digital marketing course, to video format will save you the time and effort of starting from zero.
With each series that you make, your viewers who are interested in learning are more likely to remain around and remember your brand.
Because people will be interacting with the information you develop, this is the most critical factor to keep in mind. Each time a question is asked, you have an opportunity to connect with your audience.
For more interaction with your audience, consider running a live session in-between each episode. As an alternative, you may have your viewers fill out a form before they can join you in person via a private channel.
You'll learn more about your audience, and you'll be able to provide them with the information they're looking for at the same time.
Your Website and/or Blog are of utmost importance.
A Fitting Design is the first step.
When it comes to building an engaging consumer website, one of the telltale markers is a positive user experience. In addition to increasing consumer loyalty, it keeps them on your site longer.
Statistics show that 88% of users won't return to a site after an unpleasant encounter. That's a significant number of prospective customers you're missing out on if you ignore it.
The two should never be separated when it comes to improving the user experience on a website. Providing a location for others to interact with you is the best approach to encourage such interaction.
You can't help but fall in love with it. Talk to these folks and enquire about their goods, even if you don't have a need for it. This company's website design reflects their commitment to providing an optimal customer experience.
As a means to emulate this, you should constantly examine your website's overall style and colour palette as well as how your users would traverse your site.
For this, your web developer can help, because if your consumers are not interested in even visiting your site, you cannot engage with them in any way.
Market Your Writing
Despite the fact that you now have a blog on your website, which is a terrific first step in developing your content marketing strategy, you must first draw people to your blog.
In order to capture their interest, you must first employ various brand marketing methods. You may draw a lot of attention to your blog from your current customers if you run a successful email marketing campaign.
Predictive dialers, if available in your company, can do the similar thing. Using social media and video-sharing sites like YouTube as a way to attract new readers to your blog is a terrific strategy.
There are a plethora of ways to get the word out about your blog or website. You may anticipate engagements to happen sooner or later if you effectively market your blog and get the wheels rolling with the amount of people seeing your material.
It's important to keep in mind that content is king, thus it's imperative that you generate compelling content if you want people to connect with you.
That stated, make sure your blog has a call to action, ask readers questions, display your personality, and even entice them to engage with you if necessary.
When creating content, it is important to keep your readers engaged while also providing them with avenues via which they may contact with you.
Because the more visitors you draw, there is a greater chance that someone may ask a question or enquire about anything to you if your site is well-known, and that's what really matters.
Promos or Freebies can be offered as incentives for customers
Offer a little incentive to entice your viewers, like we discussed in the preceding section. Freebies and incentives are a great way to get people to join. If you're going to conduct a poll, consider rewarding those who participated.
This works best with an eCommerce platform, although it isn't need to be one in particular. This method may be used to sell anything, from anything to Halloween Costumes, and it will still be effective.
A study found that the price of the product had an 81 percent impact on consumer involvement, followed by quality (80 percent), convenience (55 percent), and ease of use (40 percent).
Promos improve both the likelihood that a buyer will purchase your goods and the amount of time they spend on your website. As a result of your promotional offer, they may question further about it, or perhaps recommend it to a friend!
In addition to promos and emails, there are many additional methods to interact with your consumer base when it comes to online shopping.
Using cart abandonment emails, you may reach out to customers who have abandoned their shopping carts but have not yet completed the checkout process.
Then you may give them incentives like free delivery to get them to complete their purchase, which may also encourage them to post a positive review of your product.
It is possible to develop a connection with consumers by rewarding and boosting customer interaction, and from there you can build on that relationship to promote additional customers' engagement with your brand.
Even while content marketing is a great way to boost client interaction and may be considered a growth hacking technique, executing it flawlessly across several platforms can be difficult.