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Which is the best Knowledge Base Software To Use In Your Local SEO Agency?

If employees want to solve a problem but don’t want to concern their manager then knowledge base software does the work for them. By choosing the best knowledge base software, you can establish a loyal customer base and a more efficient workforce.

It’s the best for customer representatives as your self-service knowledge base answers their questions quickly, which saves their time. With content that’s easy to navigate, your company sure looks like an expert in the field.

Here are a few picks for you to choose a  Knowledge Base software –

LiveAgent (Handling Multichannel Support)

It is software that helps you to combine all the communication channels including your social media handles into one simplified dashboard therefore it’s easy to access by your customer program. Its offering also includes a knowledge base support as part of its larger support software program.

It’s simple, you log in to your LiveAgent account, start creating your knowledge base by adding articles, FAQs, videos, suggestions, and feedback. The customizable aspect of this software gives you full creative freedom thereby enabling you to change themes, upload logos, modify colors, or edit the HTML to keep your knowledge base in sync with your company’s website style-wise. Irrespective of the industry your business is in, LiveAgent is a no-brainer if you want to integrate over 40 third-party applications.

Document360 (Internal Use)

Document360 is a Saas platform that helps you to build a great self-service knowledge base for your customers and internal users-public or private knowledge bases. As a Knowledge base, the software helps you to create and manage and publish your articles in real-time. 

One of the major advantages that come with Document360 is that you can scale along with this software. You also get the facility to manage knowledge bases from a single base. It starts its subscription plans at $49 per month per two users. 

Zendesk (Larger Businesses)

It gives you the choice to build a feature-packed knowledge base system along with great customer support and creating support ticketing systems. Other features include a Google Docs importer, content history and re-storing, publishing permissions, and access control. 

It is the best choice for large-scale businesses that deal with thousands if not hundreds of customer support requests on a daily basis. There are packages starting for small teams from $49 per agent per month and $150 for bigger enterprises.

Helpjuice (Detailed analytics)

It is usually preferred by companies with bigger teams. Its text editor comes with better and advanced features when compared to other knowledge base systems. It enables multiple authors to write at the time without bothering one another. 

If you want detailed analytics Helpjuice is definitely recommended. The platform is ideal for large businesses but if you are a small company with a budget you should definitely opt for HelpJuice. 

ProProfs (Beginners)

It’s been around since 2006 and it’s free since then. It is very powerful and comes packed with some awesome features like robust integrations, and smart settings that can help you create an online knowledge base, manuals, documentation, FAQs, help sites, and more.

You can access ProProfs anytime-anywhere access information through the public or private knowledge base. It also gives you a score so that you can write better. Analyze your documents with the wonderful insights provided. 

You don’t have to worry about HTML or coding skills thanks to its compatibility with a host of powerful tools like Freshdesk, Salesforce Desk, Google Analytics, and Wufoo which makes it perfect for beginners. 

What to look for when you are choosing a Knowledge base software?

  • Data Security and Privacy Implementation
  • It should align with your business objectives.
  • A good knowledge base software solution should be configurable and come with enterprise-grade backup support
  • Look for software that tells you, how you interact with your customers

In today’s times, there is no reason a company will take customer service for granted. A knowledge base software gives you an opportunity to have the best customer service. Your customer service reps will have the answer to any question without any hassle.

No matter what you choose, any above-mentioned software will help you have shortened your training times, safely store crucial company data, and supplement your service desk.

More Info On Our Local SEO Agency

Using our local SEO agency is making the choice to get the most out of your search engine optimization. Our local SEO agency expert is a helpful guide in optimizing for better results and rankings. 

Careful consideration goes into each plan by the best local SEO agency expert that has years of experience to help you reach for the best. So, contact us today we’re happy to receive your calls and answer any questions you have.